FAQ's
  1. What is the procedure for starting this?
    2. We would get you a formal proposal which becomes the contract
    (once signed and deposited)
    I assume you would need exact dimensions and photos of the front door, both inside and out?
    Yes this is correct, I can assist you with what I need measured.
    We do have a storm door with a design on it so I'd want to get your ideas for the most appropriate design.
    The photos will help this very much. We have an excellent design team.
  2. I mentioned we also have four small windows at the top of our wood door. Would it look best to use glass art in those also or do you think it would look okay to leave them plain?
    3. I would have to see the photos, sometimes we can transition the sidelightes to clear at the top so that they don't need to be done, but usually you want the entire entrance ( doors, sidelights, transoms ) to be one "canvas" to make the entrance appear larger.
  3. Before proceeding with the order, would you provide us with a design drawing and specifics?
    4. We can not proceed without a deposit, our designs are copywritten and we protect them so that your neighbor can't duplicate it. Also, our design process is important to us. We take the time to research and design. It would be a waste of time if you were not already contracted.
  4. What is the turnaround time once an order is placed?
    5. We take 8 weeks to fabricate , temper for safety, and them embellish it with the bevels. Shipping may take a full two weeks after that because it goes consolidated freight. Sometimes we can get them done in 6 , but I would count on 10 weeks as a worse- case scenario.
  5. What are the payment arrangements? Deposit to begin order?
    6. yes, we require a deposit of half. Then when they are ready to ship, we photograph the finished product and e-mail the photos. We do require payment in full prior to shipping because these are custom. This is why the measuring is so important. I would hate for them to not fit, but it is very easy to get the measurements accurate.
  6. How are the pieces installed? Are we on our own for installation?
    7. I would recommend hiring a local reputable glass company who does mirrors, windows and doors glazing. They can come and measure for you, supply us with an excellent measurement, and they can install thm when they arrive. This is what most of our clients do. The installation will depend upon the framinbg you have already, whether vinyl or metal or wood. They all have different methods.
  7. Are there special cleaning instructions for this glass?
    8. not at all, I recommend all glass to be cleaned by lightly spraying the cleaner onto a soft towel and wiping the glass.... This prevents streaking, which comes from too much cleaningproduct being used.
  8. Is there a warranty for the glass?
    9. No warranty on glass because it can break from mishandling. We do stand behind our products for their beautiful quality and the designs that are approved. We always recommend insuring the freight when shipping for the full amount. We use a company who handle art products. They are Craters and Freighters... Great service great pricing and they turn the payment to replace over to us immediately so we can replace it in half of the time the first one took. I have only had one piece break by them in 8 years.
  9. Our wood door needs to be refinished. Should we do this before or after the glass installation?
    10. Please do it before... When our glass comes in its already clean like jewelry... no need to clean it again. the installation of our glass is so easy , makes no mess what so ever and then you are done! A beautiful entry... with no issues.
  10. The glass pieces would be shipped to zip code _______________. What would the shipping charge be?
    11. We will get this for you.. we just need the sizes also. Thanks!